FAQ - Frequently Asked Questions
Payment: Paygoo Payment Guide.
Experiencing issues with your Paygoo card payment?
We've been notified of several instances where the following companies' phone numbers are incompatible with Mastercard's identity verification SMS for payments:
Lycamobile (Please contact them to report the missing Mastercard Identity SMS and insist on removing the SMS block on your number.)
For reliable phone providers that work 100%, we suggest:
MyCall
Please ensure the following:
Gift cards are activated here, and don't require steps 1-2-3 listed below.
Ensure you have a valid phone number; you'll need it every time you make a payment. If Mastercard requests a code, an SMS will be sent to that number with the necessary code!
You will then see
1...
Reload Cards: Set up an account on the Paygoo website. NOTE: Your account will be linked to your phone number!
Paygoo Cards Norway - Paygoo Cards Sweden - Paygoo Cards Finland
2...
Ensure your account is linked to a valid phone number. If your phone number is incorrect, create a new account with your updated phone number!
3...
Log in to the Paygoo website and activate your card.
Reload cards can be activated here...
(Log in, and then click)
After activating your card, you'll receive a PIN via SMS. This PIN is for using the card physically, not online!
THE PIN CODE IS 4 DIGITS LONG!
(Note: The PIN usually corresponds to the last four digits on the card)
4...
Proceed to the RealEscort website and make a payment.
Once the payment is successful, our website will display
and if you deposit to the wallet
You're all set...
Error/Issues: If you encounter this!
It's likely that you're not in the same country as the RealEscort website. If you're trying to pay for an ad on RealEscort Denmark without entering a code, it's crucial that you use an internet connection based in Norway. This rule applies to other RealEscort countries as well.
You'll receive an SMS code FROM Mastercard! Enter this code and click 'pay'!
THE MASTERCARD CODE IS 6 DIGITS LONG!
The phone number to which the code was sent can be seen in the message. It will display the last 4 digits of your phone number, so you can easily identify which phone will receive your code. If the number is incorrect, update it on the Paygoo website!
Did you see the Mastercard ID Check window asking for a code? If you didn't receive an SMS with the 6-digit code, the issue lies with either MASTERCARD SERVICE or PAYGOO. Contact PAYGOO and inform them that you're not receiving the 6-digit Mastercard ID Check SMS when trying to make a payment.
Alternatively, register a new phone number for the card on the Paygoo website, preferably with a different phone provider! If they're unable to send an SMS to your current provider, try making the payment again and hopefully, it will work.
We've been notified of several instances where the following companies' phone numbers are incompatible with Mastercard's identity verification SMS for payments:
Lycamobile (Please contact them to report the missing Mastercard Identity SMS and insist on removing the SMS block on your number.)
For reliable phone providers that work 100%, we suggest:
MyCall
Error/Issues: If you encounter this!
It's likely that you did NOT ACTIVATE your card! - Reload cards You did not REGISTER an account on the Paygoo website and activate your card on your account.
We've been notified of several instances where the following companies' phone numbers are incompatible with Mastercard's identity verification SMS for payments:
Lycamobile (Please contact them to report the missing Mastercard Identity SMS and insist on removing the SMS block on your number.)
For reliable phone providers that work 100%, we suggest:
MyCall
Please ensure the following:
Gift cards are activated here, and don't require steps 1-2-3 listed below.
Ensure you have a valid phone number; you'll need it every time you make a payment. If Mastercard requests a code, an SMS will be sent to that number with the necessary code!
You will then see
1...
Reload Cards: Set up an account on the Paygoo website. NOTE: Your account will be linked to your phone number!
Paygoo Cards Norway - Paygoo Cards Sweden - Paygoo Cards Finland
2...
Ensure your account is linked to a valid phone number. If your phone number is incorrect, create a new account with your updated phone number!
3...
Log in to the Paygoo website and activate your card.
Reload cards can be activated here...
(Log in, and then click)
After activating your card, you'll receive a PIN via SMS. This PIN is for using the card physically, not online!
THE PIN CODE IS 4 DIGITS LONG!
(Note: The PIN usually corresponds to the last four digits on the card)
4...
Proceed to the RealEscort website and make a payment.
Once the payment is successful, our website will display
and if you deposit to the wallet
You're all set...
Error/Issues: If you encounter this!
It's likely that you're not in the same country as the RealEscort website. If you're trying to pay for an ad on RealEscort Denmark without entering a code, it's crucial that you use an internet connection based in Norway. This rule applies to other RealEscort countries as well.
You'll receive an SMS code FROM Mastercard! Enter this code and click 'pay'!
THE MASTERCARD CODE IS 6 DIGITS LONG!
The phone number to which the code was sent can be seen in the message. It will display the last 4 digits of your phone number, so you can easily identify which phone will receive your code. If the number is incorrect, update it on the Paygoo website!
Did you see the Mastercard ID Check window asking for a code? If you didn't receive an SMS with the 6-digit code, the issue lies with either MASTERCARD SERVICE or PAYGOO. Contact PAYGOO and inform them that you're not receiving the 6-digit Mastercard ID Check SMS when trying to make a payment.
Alternatively, register a new phone number for the card on the Paygoo website, preferably with a different phone provider! If they're unable to send an SMS to your current provider, try making the payment again and hopefully, it will work.
We've been notified of several instances where the following companies' phone numbers are incompatible with Mastercard's identity verification SMS for payments:
Lycamobile (Please contact them to report the missing Mastercard Identity SMS and insist on removing the SMS block on your number.)
For reliable phone providers that work 100%, we suggest:
MyCall
Error/Issues: If you encounter this!
It's likely that you did NOT ACTIVATE your card! - Reload cards You did not REGISTER an account on the Paygoo website and activate your card on your account.
