FAQ - Frequently Asked Questions
Payment: Bank / Wire Transfer - Why hasn't my order been approved yet?
Wondering Why Your Bank / Wire Transfer Order Isn't Approved Yet?
We're here to help. Please read the information below carefully.
You selected Bank / Wire Transfer as your payment method.
Unless your bank offers real-time, express, urgent, or instant transfers, this process is typically not fast. (Note: Once we receive your transfer, our system approves it in seconds!)
Did you include the reference/message "Order XXXX" in your transfer?
If you forgot, let us know right away, and we'll manually search for your payment.
(Example image from the payment page.)
If everything was entered correctly — including the exact amount and order number — our system will approve it automatically as soon as our bank receives it.
No need to proceed with the investigation below!
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Ready to Proceed with Investigation?
STEP 1
- Has it been 1-2 business days (Monday-Friday, excluding holidays) since you sent the Bank / Wire transfer?
- Did you send it as a real-time, express, urgent, or instant payment?
- Did you forget to include the reference/message "Order XXXX"?
If you answer "YES" to any of these, proceed to Step 2.
If "NO", please wait — transfers usually take 1-2 business days. Our system will approve it automatically once received.
STEP 2
We need the following 5 pieces of information from you write them here in text format.
1. Required: Sender's name on the Bank / Wire transfer. (write it in text format!)
2. Required: Sender's IBAN number. (write it in text format!)
3. Required: RealEscort order number. (write it in text format!)
4. Required: Exact EURO amount transferred. (write it in text format!)
5. Required: Clear photo of your bank transfer confirmation (from your bank's website or app, not ours).
All 5 are required for us to assist!
Once we receive all 5 pieces of information, we'll manually investigate your Bank / Wire transfer.
- Your ticket may be assigned to a support specialist or admin, as only they have access to bank accounts.
- This may take time, so thank you for your patience.
Helpful links:
Generally, How to Add Your Order Number - Reference / Message Guide
Revolut Bank - Reference / Message Guide
N26 Bank - Reference / Message Guide
We're here to help. Please read the information below carefully.
You selected Bank / Wire Transfer as your payment method.
Unless your bank offers real-time, express, urgent, or instant transfers, this process is typically not fast. (Note: Once we receive your transfer, our system approves it in seconds!)
Did you include the reference/message "Order XXXX" in your transfer?
If you forgot, let us know right away, and we'll manually search for your payment.
(Example image from the payment page.)
If everything was entered correctly — including the exact amount and order number — our system will approve it automatically as soon as our bank receives it.
No need to proceed with the investigation below!
--------
Ready to Proceed with Investigation?
STEP 1
- Has it been 1-2 business days (Monday-Friday, excluding holidays) since you sent the Bank / Wire transfer?
- Did you send it as a real-time, express, urgent, or instant payment?
- Did you forget to include the reference/message "Order XXXX"?
If you answer "YES" to any of these, proceed to Step 2.
If "NO", please wait — transfers usually take 1-2 business days. Our system will approve it automatically once received.
STEP 2
We need the following 5 pieces of information from you write them here in text format.
1. Required: Sender's name on the Bank / Wire transfer. (write it in text format!)
2. Required: Sender's IBAN number. (write it in text format!)
3. Required: RealEscort order number. (write it in text format!)
4. Required: Exact EURO amount transferred. (write it in text format!)
5. Required: Clear photo of your bank transfer confirmation (from your bank's website or app, not ours).
All 5 are required for us to assist!
Once we receive all 5 pieces of information, we'll manually investigate your Bank / Wire transfer.
- Your ticket may be assigned to a support specialist or admin, as only they have access to bank accounts.
- This may take time, so thank you for your patience.
Helpful links:
Generally, How to Add Your Order Number - Reference / Message Guide
Revolut Bank - Reference / Message Guide
N26 Bank - Reference / Message Guide
